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Quality Management
System -
Continual Quality Improvement
 Organizations today are operating in a market
dominated by high competition and pursuing solutions
which makes operational feasibility sustainable. In
making a concerted effort to improve the quality of
their products and services, Qualitists offers its
Knowledge and Proficiency to this new wave of
quality concern for interested Customers who strive
for continual improvement.
Qualitists sincerely believes in all cases of CQI
Programs, that:
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It is continuous
ongoing effort
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The CQI Program is
owned by the Customer
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Qualitists will be
assisting as facilitators, trainers, and
marketers for CQI
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Qualitists doesn’t
operate the program
We will bring to the CQI
process available resources, materials and
assistance as necessary to ensure successful
facilitation. Specific outcomes you can expect to
occur as a result of our facilitation of a CQI
project are:
Our implementation plan/approach involves three
phases as follows:
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Research Phase
We would be
involved in dialogues with the management and
the potential CQI leaders. We would review
information concerning customer service
satisfaction, employee opinion surveys, efforts
on quality assurance, and most recent surveys.
This research would allow us to prepare for the
implementation phase, strategic planning and the
development of the targets within the master
plan. This also sets in motion a method for
evaluating where we expect significant
improvement as we move into the generalization
phase.
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Implementation Phase
The components of
the implementation plan include:
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Strategic goal
setting & action plan development.
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Coaching system
development including key executives and
internal facilitators.
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Executive
training including key indicators being
developed for management training.
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Mid-management
training.
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Facilitator
training.
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Staff training.
Transformation Phase
The
transformation phase would include the
development of any additional training,
refinement of the strategic action plan and the
development of the next stage of the strategic
action plan. In this part of the plan, the
organization would operationalize and culturally
accept the CQI process.
In this phase we will provide follow up
training, research and retreat facilitation.
This would allow us to set in motion a plan for
assuring the program will continue successfully
without our intense ongoing assistance.
In this phase the goal is to "gradually pulling
out" the facility from the need to rely on
consultants for the day-to-day implementation of
the overall program. It needs to become the
organizations' program, not any other person or
groups' program.
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